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Privacy Policy

Grayson Collin Communications Policy on Privacy and Confidentiality


To establish fair information principles for Grayson Collin Communications in carrying out its responsibility to respect the privacy and confidentiality of member-consumer information.


1. Notice

  1. The cooperative discloses to its member-consumers its policies and practices
    for the collection, maintenance, use, and disclosure of identifiable information
    about its member-consumers.
  2. The cooperative collects and maintains appropriate information about its
    member-consumers as a routine part of its operations.
  3. When providing electricity and related services, the cooperative collects
    information from member-consumers, including name, address, telephone
    number, Social Security number, credit information, and payment and usage
    history. Usage history may include information on a member-consumer’s
    property and appliances, health information for lifeline service, service
    history, and information maintained for meter reading purposes (e.g., warning
    about a dog in the yard, etc.).
  4. Membership and governance activities may result in the maintenance of
    capital and patronage account information for members and former members,
    and contact information for former members.
  5. Occasionally, the cooperative may survey a sample of its member-consumers
    to collect information to identify needs or improve service.
  6. Other activities by the cooperative or its affiliates, either now or in the future,
    will result in the collection of additional information about a member-consumer’s
    property, appliances, and activities. This information will be
    collected and maintained only when and to the extent appropriate to provide
    the services.
  7. This notice describes generally the cooperative’s privacy and confidentiality
    policies. The policy is not a formal limitation on the ability of the cooperative
    to use, manage, and disclose its records as the cooperative determines to be
    necessary, appropriate, or as required by law. It is subject to change without

2. Trust

  1. General Practices: The cooperative maintains information about member-consumers
    for purposes that are suitable to its operations and management.
    Information is collected only through lawful and fair means and for appropriate
    purposes. The cooperative is committed to maintaining accurate, complete,
    timely, relevant, and appropriate information about member-consumers as
    necessary for the purpose for which the information is to be used.
  2. Access and Correction: The cooperative generally permits its member-consumers
    to access and seek correction of records about themselves that
    are used by the cooperative to provide service, for billing, and to manage
    capital accounts. Any person who wants to identify personal records
    maintained by the cooperative, access the records, or correct the records
    should contact the cooperative.

3. Security

  1. The cooperative maintains member-consumer information with technical,
    administrative, and physical safeguards to protect against loss, unauthorized
    access, destruction, misuse, modification, and improper disclosure. No
    record or computer system can ever be fully protected against every possible
    hazard. The cooperative provides reasonable and appropriate security to
    protect against foreseeable hazards.
  2. The cooperative requires its employees and, when practicable and
    appropriate, its affiliates and contractors who have access to identifiable
    member-consumer information to comply with it. Any employee or contractor
    who fails to comply with these rules may be subject to disciplinary action up
    to and including dismissal.

4. Use and Disclosure

  1. The cooperative uses and discloses identifiable information about member-consumers
    in defined and responsible ways in order to carry out its
    operations. This section describes how identifiable information about
    member-consumers may be used and disclosed.
  2. Records may be disclosed to affiliates or contractors hired by the cooperative
    to assist in carrying out operations, such as service, billing, and management
    functions including legal, audit, and collection services.
  3. Member-consumer information may be disclosed to and shared with
    commercial and consumer credit reporting agencies for credit-related
    activities (e.g., the reporting of bad debts).
  4. Records may be disclosed to government regulators and other government
    agencies when authorized or required by law.
  5. Records may also be compiled in aggregate form for the cooperative
    management activities.
  6. Records may be disclosed when required by law, such as in response to a
    search warrant, subpoena, or court order. The cooperative may use and
    disclose records for investigations into employee misconduct or for law
    enforcement investigations related to our business. Disclosures may also be
    made when appropriate to protect the cooperative’s legal rights or during
    emergencies if physical safety is believed to be at risk. These events are
    unlikely, but they are possible. The cooperative will take reasonable steps to
    limit the scope and consequences of any of these disclosures.
  7. Records may be shared with other utilities under shared service agreements
    or to meet operational requirements.
  8. Records about a member-consumer may be disclosed at the request of or
    with the permission of the member-consumer.
  9. In addition, member-consumer information may be shared with affiliates and
    partners of the cooperative that offer products and services to member-consumers.
  10. The cooperative does not sell, rent, loan, exchange, or otherwise release
    mailing lists or telephone lists of member-consumers. The cooperative does
    not disclose any information about a member-consumer to non-affiliated third
    parties without the prior, written consent of the member-consumer.

5. Questions and Disputes

  1. This policy is maintained and supervised by the cooperative. Questions
    about the policy may be directed to the main office. Any disputes over
    access, correction, or other matters may also be directed to that office. The
    cooperative will do its best to resolve any questions or problems that arise
    regarding the use of member-consumer information.


  1. The board shall ensure that this policy reflects current practices for personal
    information about member-consumers.
  2. The General Manager/CEO shall ensure that this policy is adhered to.